Shipping Policy

Welcome to Heaven Solar Energy. This Shipping Policy outlines our procedures and terms regarding the shipment of products purchased through our website.

1. Shipping Methods

1.1. Heaven Solar Energy primarily offers installation services for solar panels and related products. Shipping arrangements for products will be communicated during the consultation and purchasing process.

1.2. For smaller components and accessories that can be shipped, we use reputable courier services or shipping partners to ensure safe and timely delivery.

2. Shipping Costs

2.1. Shipping costs may vary depending on the size, weight, and destination of the product.

2.2. The shipping costs will be communicated to you during the ordering process. Any additional charges such as customs duties or taxes imposed during international shipping will be the responsibility of the customer.

3. Shipping Times

3.1. Delivery times for products will vary based on availability, location, and the specific requirements of your order.

3.2. Estimated delivery times will be provided to you during the ordering process. We strive to meet these estimates but cannot guarantee exact delivery dates due to factors beyond our control.

4. Order Tracking

4.1. Once your order has been shipped, you will receive a tracking number and information on how to track your shipment.

4.2. For installations and larger projects, our team will coordinate with you directly to schedule delivery and installation dates.

5. Shipping Restrictions

5.1. Heaven Solar Energy currently ships within [specify regions/countries]. For international shipments, please contact us directly to discuss shipping options and additional charges.

5.2. We do not ship to P.O. boxes. A physical address where a delivery can be accepted during business hours must be provided.

6. Damaged or Lost Shipments

6.1. Heaven Solar Energy takes great care in packaging and preparing your order for shipment. However, in the event that your order arrives damaged, please contact us immediately.

6.2. If your shipment is lost or damaged during transit, we will work with the shipping carrier to resolve the issue and facilitate a replacement or refund as necessary.

7. Delivery Acceptance

7.1. Upon delivery, please inspect your order carefully and ensure that all items are accounted for and in good condition before signing for receipt.

7.2. If there are any discrepancies or visible damages, please note them on the delivery receipt or refuse the delivery and contact us immediately.

8. Contact Information

8.1. If you have any questions or concerns regarding our Shipping Policy, please contact us at +91 90811 00296 / +91 99795 32167.