Return Policy

Welcome to Heaven Solar Energy. This Return Policy outlines our procedures and terms regarding returns, exchanges, and refunds for products purchased through our website.

1. Eligibility

1.1. Products eligible for return must be unused, in their original condition, and returned within [number] days of delivery.

1.2. Customized or special-order products may not be eligible for return unless they are defective or damaged upon receipt.

2. Returns Process

2.1. To initiate a return, please contact Heaven Solar Energy’s customer service team at [Contact Information] to obtain a Return Merchandise Authorization (RMA) number.

2.2. Clearly mark the RMA number on the outside of the package being returned.

2.3. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or the product is defective upon receipt.

3. Refunds

3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3.2. If approved, refunds will be processed within [number] days and will be issued via the original method of payment.

3.3. Shipping costs are non-refundable, except where the return is due to our error or the product is defective.

4. Exchanges

4.1. If you need to exchange a product for the same item due to damage or defect, please contact us promptly to arrange for a replacement.

4.2. Exchanges for different products or models may be subject to additional charges or refunds based on price differences.

5. Non-Returnable Items

5.1. Certain products are non-returnable, including but not limited to customized or special-order items, opened software, and used products.

6. Damaged or Defective Products

6.1. If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you.

6.2. Documentation or photographic evidence may be required to facilitate the return or replacement process for damaged or defective products.

7. Contact Information

7.1. If you have any questions or concerns regarding our Return Policy, please contact us at +91 90811 00296 / +91 99795 32167